As an up and coming blogger the biggest moment is when you are finally recognized by a brand. Big brand or small …the recognition is a feeling like no other. So, when I ‘won’ the opportunity to become a brand ambassador for an up and coming wig/hair company I was ecstatic. Unbeknownst to me, this company had a history and it was not positive.
I found a post while browsing Instagram, and the post informed the reader that if they were interested in being a brand ambassador to repost and follow their page. I did as such, and was contacted in January about the program. I was required to pay $35 for the shipping charges for each product, and throughout the year I would be receiving free wigs and hair products. Notice I said January…it’s May. I have not received a strand of hair or even a SAMPLE of the products. In fact, more than 80% of the ambassadors had not received their products, and the screen shot below shows the dates they submitted their fees.
Okay, so I did not receive anything. Not a big deal, right? It’s only $35, right? WRONG. While we were waiting, (we being myself and almost 100 other “ambassadors” in a groupme chat), we were berated and treated like misbehaved children if we inquired about the status of the wigs or orders. Not only were some of the ambassadors waiting for the wigs via the ambassador program, they’d ordered wigs from Kristen Dickerson (owner), and still had not received the product. Some, have been waiting since black Friday.
Now, I acknowledged this and was still patiently waiting. Who wouldn’t mind waiting a few more months for a free wig? But how could I wear or represent a brand that did not care to represent themselves properly? I began asking for a refund March 27th, and was avoided. I sent multiple messages to the CEO, Kristen, as well as her assistant, Carmen, who pointedly told us in the group to: “move to the left,” since I couldn’t wait. We were even told we would get wigs in the first two weeks of May since we “waited”. (see image below).
The last and final straw was upon requesting a refund for the final time, Kristen herself, told me after I threatened to go public with the un-savvy practices of the company:
Notice, the first message was sent on March 27th, not until May 10th did I get any response. Not only did she curse at me in her response, she failed to apologize, and spoke to me as if I was wrong. Isn’t this like the thief cursing out the police? Kristen…you are the ASS of the week.
It took two months, and a polite threat to get $35.00 back, I can only imagine the wait and the experience customers have had that pay over $300.00 for an item. This isn’t the only example of the service Kristen and All Things Hair provide, if you visit this BBB website, it details all of the open cases as well as pending cases against the company. As of the date of this blog there were 92 complaints filed. Also, a local news station in Memphis, TN, WREG, reported about her scam in 2015 via an article titled “BBB has issued a Consumer Alert for Memphis-based company, All Things Hair“.
If you, or anyone you know has purchased anything from this company, please contact me as I am trying to collect as much information as possible to prevent this from happening to another undeserving patron.